You want it
We source it
It's yours

Submit product links for items you want. Manage your requests, receive quotes, and chat with our team below.

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How it Works

Submit the item, review the quote, confirm payment, and follow your order through tracking.

01

Submit Request

Share product links and specifications. Multiple items? No problem.

Simply paste the product URL and add details like size, color, or specific variants.

02

Get Quote

We look into availability and send you a comprehensive price quote.

Everything from product sourcing to shipping and import fees is factored in for you.

03

Make Payment

Complete your bank transfer and upload your payment receipt for fast verification.

Once confirmed, we jump straight into processing your order without delay.

04

Track & Receive

Monitor your order every step of the way and have it delivered to you.

Get live updates from beginning to end with full visibility throughout.

ZAPP request process
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Frequently Asked Questions

Everything you need to know about product requests. Can't find what you're looking for? Contact our support team.

Still have questions?

Our support team is ready to help you with any inquiries.

Contact Support →
How long does a quote take?

Most requests are reviewed within 24 hours. Complex requests or items from unusual websites may take longer.

Can I track my shipment?

Yes. Tracking appears after payment verification and once ZAPP has purchased or processed your approved items.

What if the product is out of stock?

ZAPP will let you know and may suggest alternatives if available. You can also update the request with another link.

How do I add multiple items to one request?

Use the Add Another Item button in the request form and add each product link with size, color, model, and quantity.

What happens after I upload my payment receipt?

Following payment verification, ZAPP approves the request, begins the purchasing process, and provides future delivery and shipment updates through the Activity page.

Is request editing available after a quote is sent?

No. Once a request has been quoted, direct editing is disabled and any changes should be communicated through the Messages tab.

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