Contact
ZAPP
support
Need assistance or have a question? Send us a quick message on WhatsApp or use the contact form below for more detailed inquiries.
Get in Touch
Send us a message and we'll get back to you as soon as possible.
Here’s the full updated Liquid with the new boxes, same styling, and **Request Progress Updates** kept as the bottom box.
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Organized Request Support
Sending messages through the selected request helps keep all request details, updates, and support conversations connected in one place.
Request Delivery Estimates
Estimated delivery times are provided during the quoting stage based on supplier availability and shipping method.
Approval & Email Confirmation
Once payment has been completed and verified by our team, your request will be approved and a confirmation email will be sent with the next steps and updates.
Request Progress Updates
Once your request has been approved, it will appear in the Activity page where you can follow progress updates, shipment stages, and related request activity.
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Need Help With a Request?
Open your request management page, select the request, and use the Messages tab for request-specific questions.
Go to Request Page
Track approved requests & orders.
Stay in the loop. Use the activity page to keep up with delivery progress and recent order updates in real time.
Track Order →
Frequently Asked Questions
Browse common support questions. The FAQ list follows the same simple expandable format as the request page.
Still need help?
Contact ZAPP through WhatsApp or send a detailed email using the form above for assistance.
Open WhatsAppWhat should I provide when reaching out about a request or order?
When contacting support, please include your order ID, request name, or request number so we can locate your request and assist you more efficiently.
How long does shipping take?
Products available in our catalog include individual shipping estimates based on the supplier and sourcing location. For custom requests, delivery usually takes around 10-16 business days in most cases. If additional time is required, you will be notified with updated estimates.
Are the products you source authentic?
Yes. All items listed in our store are 100% authentic and sourced only from official brands, authorized sellers, and verified suppliers.
How can I track my order?
Approved requests and confirmed orders can be viewed directly on our dedicated order tracking page using your order reference.
Can I edit my request after submitting it?
You can edit your request using request management if your request has not been quoted yet. If it has already been quoted, send a message through the Messages tab instead.
When does support usually reply?
We aim to reply within 2 hours during standard business hours. Messages outside those hours are handled on the next working day.
Still need help?
Contact ZAPP through WhatsApp or send a detailed email using the form above for assistance.
Open WhatsAppTerms & Policies
01
Terms of Service
How ZAPP orders, payments, approvals, and platform use work.
02
Request Policy
Rules for custom requests, quotations, sourcing, and approval.
03
Privacy Policy
How account, order, request, and support information is handled.
04
Shipping & Delivery
Processing, estimates, customs, tracking, and delivery issues.
Dive into our collection
Discover carefully sourced finds across tech, fashion, and more.